privacy policy

Byte Vending, LLC and our affiliated entities ("Byte Vending", "we", "us", "our") respect the security and privacy of your personal information. This Privacy Policy describes who we are and how we collect, use, and share personal information about you. It applies to information collected through our official website at www.bytevending.com, affiliated websites, or any mobile application we provide (collectively, the "Website").

If you have any questions or concerns about how we handle your data, please email us at hello@bytevending.com or use the contact information listed at the end of this policy.

About Byte Vending

Byte Vending delivers sleek, AI-powered vending solutions to residential, hospitality, and commercial spaces. Our unattended retail kiosks offer snacks, drinks, and everyday essentials through a secure, contactless, and curated experience. We operate in locations such as apartments, hotels, offices, and gyms—placing premium vending units where convenience matters most.

What Personal Information We Collect

We may collect personal and non-personal information, including but not limited to:

  • Identifiers: name, email, phone number, address, associated property or employer

  • Transaction Data: purchase history, item selection, resident or guest behavior

  • Payment Data: payment method details (e.g. card tokens, processor info), but not full card data

  • Device & Usage Data: IP address, browser type, device ID, location data (if enabled)

  • Optional Feedback: service rating, machine feedback, product complaints, dietary/allergy notes

How We Collect Information

Sources of collection include:

  1. You directly when using our Website, signing up, or interacting with machines

  2. Third-party partners like property managers or software platforms

  3. Machine software—automated logs from usage, sale sensors, and payment processors

  4. Surveys or feedback forms where you voluntarily provide personal details

Why We Use Your Information

We use your information to:

  • Provide and maintain our vending services at your location

  • Process payments and monitor machine usage

  • Tailor product offerings to fit customer demands

  • Ensure machine security, prevent fraud, and manage inventory

  • Respond to customer questions, support requests, or product issues

  • Comply with legal obligations, such as safety recalls or reporting

  • Improve our software, onboarding process, and service model

  • Provide content or updates you consent to receive

Who We Share Your Data With

We do not sell your personal information. When we share data, it is typically limited to:

  • Payment processors or machine vendors necessary to complete transactions

  • Customer support platforms or service providers we use for operations

  • Property managers or client representatives when they request vending performance info

  • Legal or regulatory bodies, when required (e.g. in cases of product liability)

  • Aggregated or anonymized data used internally to analyze machine usage

Security & Safeguards

We implement technical, administrative, and physical controls to protect data, including encryption, access training, and monitoring. If you use a Byte Vending digital account, choose a strong password and protect your device login. We cannot be responsible for breaches resulting from weak passwords or compromised devices.

Policy on Minors

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe information was submitted by someone under 13, message us immediately so we can delete it.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access & correction: request the data we hold about you

  • Deletion: ask us to delete or anonymize your personal information

  • Restriction: limit use of sensitive personal information

  • Objection: opt-out of certain data uses (for marketing or sharing)

Contact us to request any of the above via hello@bytevending.com. We’ll verify your identity before taking action. If multiple requests are received, we’ll inform you of outcome timelines.

Policy Updates

We may update this Privacy Policy over time to reflect legal or business changes. We’ll update the “Effective Date” below and notify users via the Website or linked communications.

Contact Information

Byte Vending, LLC
Email: hello@bytevending.com
Website: www.bytevending.com

Effective Date: July 31, 2025